Support

Contact support

If you’re facing an issue, have a question, or want to share feedback, you can reach us directly by email:

support@keepmeonline.com

We usually respond within 24 hours on business days.

Common questions

• Why did I receive a downtime alert? Downtime alerts are sent only after consecutive checks confirm that your website is unreachable.
• Why didn’t I receive an alert? Please check your spam folder and ensure alert emails are enabled for your monitors.
• Can I pause monitoring? Yes, you can pause or resume monitoring at any time from your dashboard.
• Is there an uptime guarantee? Keep Me Online is provided on a best-effort basis and does not include a formal SLA.

Reporting issues

When contacting support, please include relevant details such as the website URL you’re monitoring and a brief description of the issue. This helps us resolve problems faster.

Feedback

We’re actively improving Keep Me Online. If you have suggestions or feature requests, feel free to email us — we read every message.